Returns
Please note Cheaper4you.com does not offer a free returns service. All goods are to be returned at the buyers cost.
If you are unhappy with your purchase and would like to return the goods please send an email to sales@cheaper4you.com explaining why you are sending the goods back, we will then advise where to send the goods to.
We must receive the goods back within 7 working days of you sending the returns email to us (14 days latest after you have received the goods).
Please complete the returns slip on your delivery note clearly stating which item you are returning and why. If you request a refund then the amount paid will be paid back to you in the same method as we received payment.
If you have mislaid your delivery note simply enclose a covering letter with your name and full address together with your requirements.
Returning goods by Royal Mail
Take your parcel to the post office and request the local courier service, ensuring you opt for the extra compensation if the contents of your parcel exceed the value of £36 – this will ensure you are adequately covered in the unlikely event of your parcel going missing in transit. We will happily refund the cost of your postage if the item you are returning is faulty or was incorrectly sent. Cheaper4You.com cannot be held responsible for any returns parcel lost in the post, therefore please keep your receipt as proof of postage.
Please note we aim to process returns in 7 days, but please allow up to 14 days for exchange/refund.
The law and customer returns
According to the law we are not liable to refund any monies, due to the customer simply changing their mind, as you (the customer) only have rights if the goods are faulty or misdescribed.
We are also, in accordance with the law, not in breach of any contract with you the customer as long as the goods are of satisfactory quality, fit for their purpose, and as described.
This decision is made in accordance with the EU Distance Selling Directive which came into force in October 2000 and is part of UK law under the Customer Protection (Distance Selling) Regulations 2000. This law applies to all transactions within the UK where a consumer does not meet the vendor.
Cheaper4you.com will only refund the shipping costs if the goods are found to be faulty/damaged upon receipt.